Refund policy
Return & Refund Policy
At moomo club, we want you to love your lashes.
Due to the hygienic nature of our products, all lash products, including full-size lashes, mini/sample products, bundles, and lash tools, are final sale and cannot be returned or exchanged once the order has been shipped.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If your claim is approved, we will provide a replacement or refund at no additional cost to you.
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has entered fulfillment or has been shipped, we cannot guarantee cancellation.
Lost or Missing Packages
moomo club is not responsible for packages that are marked as delivered by the shipping carrier but are lost, stolen, or missing after delivery. If you experience a delivery issue, please contact the carrier first. We will do our best to assist when possible.
Refunds
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping charges are non-refundable unless the refund is due to an error by moomo club.
For assistance, please contact us at support@moomoclub.com.
