Shipping Policy

Thank you for shopping with moomo club!

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and U.S. holidays.

During product launches, sales, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Worldwide Shipping

We offer worldwide shipping. Shipping rates and available delivery methods for your destination will be displayed at checkout.

Orders of $25 or more qualify for free standard shipping within the United States, unless otherwise stated during a promotion. This offer does not apply to international orders.

Estimated delivery times shown at checkout begin after your order has been processed and are estimates only. Delivery times vary by destination and shipping method. Carrier delays and international customs processing may affect delivery times.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or shipped.

Additional shipping charges may apply if a package is returned to us because of an incorrect or incomplete address provided at checkout.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier’s operations.

If your tracking information shows that your package was delivered but you cannot locate it, please contact the carrier first.

moomo club is not responsible for packages lost or stolen after being marked as delivered. However, please contact us and we will do our best to assist you.

Contact

For shipping questions, please contact us at support@moomoclub.com.